Product Updates 10.11.16

Tracking Assists

PointCare has the ability to track the number of assists made by user. PointCare tracks assists using automatic tracking and manually inputted assists.

Automatically tracked assists include:  screening a member, selecting a program or changing an enrollment status.

To manually add an assist:

• Go to the profile of the member you are assisting
• In the notes section of the profile, make a note of the assist encounter
• Use format #assist-[number of counted assists] to indicate number of assists generated*
• Click Save
• You'll notice the hashtag will turn blue indicating it was entered correctly

For example: The patient comes into the clinic to drop off a form for income verification. The CEC will make a note in the member’s profile to track the patient encounter as one assist.

Jane head of household dropped off income verification #assist-1

* The assist hashtag must follow the format “#assist-[number of counted assists]”, no other hashtags will be tabulated or counted.